Delivery Information

We ship Paint by Numbers Kits worldwide and you know, international delivery can be very very expensive! However, we try our best by choosing a shipping method that is cost effective and reliable.
For this reason, your order may take:
    • 7-20 days to arrive in USA and Netherlands;
    • 10-42 days to arrive in other countries.
    In extremely rare cases, it may take a bit longer. Factors such as bottlenecks in shipping and delays at customs clearance may impact delivery time. If you're still not sure about how long would it take to your country, just email us:  We're happy to help =)

    • How much is shipping?
      For most countries, we use a flat rate for shipping, that costs only $1,49. The exceptions are:
      *Canada, Australia: $3,49
      *Croatia, Gibraltar, Isle of Man, South Africa, Taiwan, United Arab Emirates: $19,49
    • How will I receive my order confirmation details?
      Throughout the process, we will send out multiple emails, including an order confirmation and a shipping notice. 
      Most of the time the emails goes into your Junk folder, so please have a look in your junk folder. It have may happened to you =/ 
      Sometimes, customer entered their email wrongly. If you believe you may have entered your email wrongly, please contact us and we will fix it for you.
    • Do I need to pay import Tax?
      No. We totally understand that you do not want to pay extra custom taxes for your online purchase, so we do our best by selecting the best shipping method, as well as lower item value so that you will not pay extra for your paint by numbers orders.
    • How do I know the shipment status of my order?
      You can check your order status clicking here, by simply inputting into the box:
      - your Order ID (it starts with PBN…and then 4 numbers);
      - the e-mail address you used to place your order.

    • Orders with multiple items:
      We ship our items from multiple locations overseas, so orders with multiple items may arrive separately and at slightly different times.
      For orders with multiple items, each package is assigned a different tracking ID. 

    • Which shipping provider do you use? 
      You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.